We recommend that you refer to this manual if you start experiencing one of the following issues when using Softros LAN Messenger.
Please do not use this manual if you are receiving any error messages from Softros LAN Messenger. In this case, you need to contact our Technical Support Department.
Most of the time, all of the issues listed above are caused by a personal firewall. Strictly for testing purposes, completely disable for a few minutes Windows Firewall and/or all other applications used for Internet security, including antivirus software. If after that Softros LAN Messenger starts working correctly, turn the firewall software back on, and then configure it so that it allows TCP and UDP connections to ports 19771 and 19880 opened by the messenger.exe (and also by the TS.exe if Terminal Service Engine is installed). For detailed information, please refer to the help file of Windows Firewall or other software preventing Softros LAN Messenger from working correctly.
If disabling the Internet security system does not seem to help, proceed to step 2.
A direct TCP/IP connection is required for two instances of Softros LAN Messenger to communicate without issue. To check for such a connection, use the diagnostic utility Ping (see detailed instructions below). The connection needs to be checked in both directions.
(It is assumed that Softros LAN Messenger is not functioning correctly and both computers have the firewall software turned off.)
To use this utility, you need to know the IP address of a remote computer the connection with which you need to check. To get the IP address of the remote machine, use the utility Ipconfig (see detailed instructions below).
A number of lines with network adapter information will be displayed on the screen. IPv4 Address is the IP address of the computer the utility was run on. This address needs to be passed on to the other machine for a ping test.
If the connection test is successful and disabling the firewall does not seem to help, please contact our Technical Support Department. We will do our utmost to help you resolve the issue.